Customer Dissatisfaction and Returns Purpose Customer Dissatisfaction : Quick response , Analysis of cause → Customer Satisfaction : Establishment of countermeasures, Prevention of recurrence Receipt of customer complaint procedure Customer dissatisfaction occur Notice to Sales dept. Confirm it and send notice Sales dept. confirms reasons for dissatisfaction Prepare no conformance report Notice to quality assurance team Receipt and examination Notice to related departments by quality assurance team If necessary, discuss with related departments Take measures against customer dissatisfaction procedure Analysis of cause Analysis of quality assurance term If necessary, discuss with related departments and request analysis Establishment of preventive measure Manufacturing process according to the result of cause analysis and excuting corrective action Response of countermeasure Response of cause and countermeasures to Sales dept. Customer response Sales dept. responds to customers concerning the notice Returns treatment procedure Motice of returns Sales dept. confirms returns Sales dept. notifies to good management team and quality assurance team If necessary, quality assurance team confirm the field Recovery of returns Goods management team recovers Notice to quality assurance Returns inspection Prepare report after inspection Nif necessary, make an inspection with staff at production dept. Sample management Treatment of returns Storage in warehouse, restoration, scrap Sample Management Purpose Evaluation of post-process options after development of new market and new products Procedure Sample Request Examination of Sales dept. and person in charge of samples Request to quality assurance team Recept of Sample Request Related departments confirm the examined matters Notice to related departments and goods management team Registration of Test Result If necessary, accompany the persons in charge of request Arrangement of Result Quality assurance team arranges the test results according to time Purpose of Quality inspection work Receiving Inspection Process Inspection Final Inspection Guarantee of appropriateness to specified requirements Prevention of transfer of nonconform-ing products to the next stage Guarantee of appropriateness to specified requirements Prevention of transfer of nonconform-ing products to the next stage Guarantee of appropriateness to specified requirements Forwarding of products meeting prescribed requirements Raw materials  - Resin, additives & non-woven fabric  - Vendor statement  - Measurement of important items by section, analysis Sub-materials  - Paper core, box, PE Foam etc.  - Vendor statement  - Measurement of important items by section, analysis Initial mill roll inspection Intermediate mill roll inspection Aging inspection Compounding chip inspection Inspection of appearance of non-woven fabric Released under an authorized concession  - acceptable goods, first acceptable goods  - partially non-acceptable goods, nonconforming goods  - rejected products, appearance inspection Initial slitting inspection  - Whole inspection, pass-fail determination Re-cutting inspection Reworked inspection(if necessary, slitting of reworked products) Printing inspection Rewinding inspection(applied only to breathable film)